Hello and welcome to the Shipping and Delivery Information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery. You can purchase your items online and pick them up at our office, or ship them directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. - never a PO Box) or to the FreshMind store office.
Can the delivery country be different from the purchase country?
No. The delivery country must always be the same country in which the purchase was made.
How long will my order take to arrive?
Pick-up in office: In the office of your choice in 3 working days.
3 Business Days (Hong Kong): For orders made every day except Saturday; Sunday
5 Business Days (Macau): For orders made every day except Saturday; Sunday.
How much do I pay for delivery service?
Pick-up in our Hong Kong Office - FREE
Free Deliver to Shipping Address* for order of HKD$900 or more.
Free Shipping* for order between HKD$250 and HKD$899
1. Pick up at designated S.F. Express locations or Office Address 2. (Extra Charges) Deliver to Residential Shipping Address - HK$30 (Cash)
For order below HKD$249, shipping rates as follow:
1. Pick up at designated S.F. Express locations- HK$20 2. Deliver to Residential Shipping Address - HK$50 (Cash)
Free Shipping to designated S.F. Express for order of HKD$900 or more.
For order below HKD$900, shipping rates as follow: Pick up at designated S.F. Express - Pay On Delivery
Can I track my order?
Yes, in the "my orders" section in "my account" you can see the status of your order.
What is the home delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.
What is the office delivery process?
If you have chosen office delivery, we will send you a text message when your order has arrived (you will have 15 days to collect it). It is necessary to show the order number and the ID of the person who collects the parcel.